Returns & Refunds

Returns & Refunds

At Pawelle, we want you and your pet to be completely satisfied with your purchase.

Returns
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and help arrange an appropriate solution.

Non-Returnable Items
For hygiene and safety reasons, certain pet-related products may not be eligible for return once opened or used.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional processing time for your payment provider to complete the refund.

Return Shipping
Unless the item is damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

How to Request a Return
To request a return or report an issue with your order, please contact Pawelle through our Contact Us page and include your order number and details of your request.

Pawelle reserves the right to refuse returns that do not meet the conditions outlined above